Privacy policy

Last Updated: 28 March 2026

This Privacy Policy explains how Ainsley Harlow ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from www.ainsleyharlow.com (the "Site").

Your privacy matters to us. Here's how we look after your data.

Information We Collect

We collect personal information when you interact with our Site, including when you place an order, get in touch with us, or browse our pages.

Information you provide directly:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely by third-party providers)
Order history and correspondence

Information collected automatically:

IP address
Browser and device information
Pages visited and time spent on the Site
Referring and exit pages

How We Use Your Information

We use your information to:

Process and fulfil orders
Communicate with you about orders, returns, or enquiries
Provide customer support
Improve and personalise your shopping experience
Prevent fraud and maintain Site security
Comply with legal obligations

Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third parties only when necessary, including:

Payment processors to complete transactions securely
Shipping and logistics partners to deliver orders
Marketing and analytics providers to improve our services

All third parties are required to protect your information and use it only for the services they provide to us.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Enable shopping cart functionality
Analyse website traffic and performance
Support marketing and advertising efforts (including Google Ads)

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain Site features.

Data Retention

We retain your personal information only as long as necessary to:

Fulfil orders
Provide customer support
Comply with legal and regulatory requirements
Resolve disputes

Your Rights

Depending on your location, you may have the right to:

Request access to the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your personal data
Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.