Frequently Asked Questions

Orders are processed within 1–2 business days (Monday to Friday). Once shipped, delivery takes 3–6 business days. In total, you can expect your order within 4–8 business days from placing it.

Yes — every order ships with free standard tracked shipping. No minimum spend, no codes needed. You'll receive a tracking number as soon as your order is dispatched.

We currently ship to the United States, Australia, Canada, Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, and Spain.

We ship through USPS, UPS, and FedEx. The carrier is selected based on your location and available services at the time of dispatch.

As soon as your order ships, we'll send you an email with your tracking number. You can also check the status any time via the Track Order page on our website.

Occasionally delays can happen due to carrier disruptions, severe weather, high seasonal volumes, or other circumstances outside our control. If we're aware of a significant delay affecting your order, we'll reach out to let you know.

Get in touch with us as soon as possible at support@ainsleyharlow.com. If a package is returned to us due to an incorrect or incomplete address, we'll arrange redelivery once you've confirmed the correct details. Additional shipping charges may apply.

Once a package is marked as delivered by the carrier, it's considered fulfilled. If you can't locate your order, please check with household members, neighbours, or your local carrier depot. If it still can't be found, contact the carrier directly and let us know at support@ainsleyharlow.com — we'll do what we can to help.

We accept returns within 60 days of delivery. To be eligible, items must be:

• New and unused
• Unworn and unwashed
• With all original tags attached
• In original packaging
• Accompanied by proof of purchase

Email us at support@ainsleyharlow.com with your order number and the reason for your return. Once approved, we'll send you return instructions and shipping details.

Customers cover return shipping for standard returns (e.g. change of mind). If your order arrived damaged, defective, or incorrect, we'll cover the cost. We don't provide prepaid return labels, so we'd recommend using a tracked service. There are no restocking fees.

We don't process direct exchanges. Simply request a return for the original item and place a new order for the one you'd prefer. This helps us keep things moving quickly.

Please get in touch straight away at support@ainsleyharlow.com with your order number and photos of the issue. We'll review the situation and arrange a resolution — whether that's a replacement, refund, or store credit.

Orders can only be cancelled before they've been sent to our warehouse for processing. If your order has already been packed or shipped, you'll need to wait for delivery and then start a return.

Once we've received and inspected your return, we'll let you know whether it's been approved. Approved refunds are processed to your original payment method within 3 business days. Your bank or card provider may take up to 7 additional business days to post the funds. If more than 10 business days have passed since approval, please contact us.